Position : CRM – POST SALES
Location: North Bangalore, Karnataka, India
Skills Required:
✔ Strong knowledge of post-sales processes including documentation, agreements, collections, and possession
✔ Proficiency in handling customer queries, grievances, and escalations with professionalism
✔ Experience in coordinating with internal teams (Sales, Legal, Finance, Projects) for seamless customer service
✔ Ability to analyze customer feedback and drive service excellence
✔ Skilled in CRM platforms, MS Office, and ERP systems for effective data management and reporting
✔ Strong communication, negotiation, and problem-solving skills
✔ Familiarity with RERA regulations and real estate compliance processes
✔ Hands-on experience in banking coordination, collections, and document handling
Job Description:
✔ Minimum 2 years of CRM experience in the real estate or construction industry
✔ Should be process-driven with an in-depth understanding of post-sales operations
✔ Capable of working across departments to ensure a smooth customer experience
✔ Must possess an analytical mindset to monitor customer trends and improve satisfaction
✔ Full-time role with opportunities to grow in a fast-paced, customer-centric environment